On Solutions, founded in 2020, is one of the newest companies of the BALFIN Group, which offers loyalty programs, customer services and experience, social media communication, NPS, surveys, customer satisfaction measurement, indicated search services, telesales, management of online sales, various analyzes and reports.

On Solutions manages the largest loyalty program in Albania, Happy, with +500,000 members who are rewarded every year. Happy Program is this multi-brand scheme in Albania.

Some of the essential reasons to cooperate with On Solutions are:

• Qualified staff
• Powerful database
• Technical infrastructure built on coherent systems
• Standard and efficient processes
• Experience with market leading partners
• Integrity

The basic services offered by On Solutions are as follows:

• Loyalty Program
• Marketing campaign
• Affiliate Program
• Customer Experience
• Market Research
• Telesales

On Solutions helps you to create marketing campaigns and offer your customers personalized content at exactly the right time and channel (SMS/ Viber/ Email/ Push Notification).

Grow your target audience through unique customer engagement campaigns, customized to customer needs and preferences, using multiple platform filters to segment them based on real-time defined criteria such as demographics, frequency of
visits, type of expenses, activity in the store, etc.

Ne ndihmojmë kompanitë në maksimizimin e vlerës së biznesit dhe tejkalimin e qëllimeve të tyre të. Një paketë e plotë shërbimesh 360 ° do të sigurojë të gjitha nevojat e biznesit tuaj, duke përfshirë nje qasje shumëgjuhëshe, të mbështetur nga kanalet Omni dhe duke përfituar nga përvoja jonë shumëvjecare me
We help companies maximize business value and exceed their goals. A full package of 360 ° services will provide all your business needs, including a multilingual approach, supported by Omni channels and benefiting from our many years of experience with clients in various industries. We help businesses succeed in this area by building strong relationships at every point of their customer journey.

Regardless of the field of business or industry you represent, the main and very important criteria is that your business must be registered in the National Business Center.

The company customizes campaigns and communication channels based on your needs and requirements The channels that can be used are: SMS, Viber SMS, Push Notifications, Email Marketing.

The first meetings are held for the purpose of informing the 2 (two) parties for cooperation, by clarifying all the points that are included in the Agreement Contract.

After both parties have agreed on the points that are included in the Contract, the information needed for both Companies is: NUIS, Business Name, company administrator details and the address where the business operates.

Ways to contact On Solutions are via contact number: 044813159, E-mail address: info@onsolutions.al and website www.onsolutions.al.

When the topics of the signed contract between On Solutions and your company are not fulfilled, then the agreement is reviewed once again with the legal department of each company. Each of the parties has the right to terminate the Agreement by notifying the other party and observing the predetermined deadline.

We help businesses succeed in this area by building strong relationships at every point of their customer journey. We create Customer Care Solutions, combining the most advanced technologies, with operational excellence, processes, innovations, customer analytics and team of highly engaged and passionate experts.

We collaborate with the best platforms to create a campaign tailored to your business.

Our experts will help you set goals, describe your specifications clearly and in detail. Based on your business needs, we research, analyze and present the best practices of your industry.

We can help you get the information you need, when you need it, with an on-demand team that delivers fast, valuable and targeted research. We have created an in-house unit that can design and conduct any type of study for any industry.

We design the best approach based on the client's need taking into account best practices e.g. CATI, Mystery Shopping, Focus Group, etc.
We do Surveys with our own resources and when necessary, we also coordinate with external partners. We develop detailed data analysis, present the results and suggest appropriate solutions.

Regardless of the city where your business operates, you have the opportunity to become a partner company with On Solutions as every procedure related to our services is normally developed by our experts.