WE’RE ON SOLUTIONS

INTEGRITY PROFESSIONALISM INNOVATION TRUST LOYALTY SUPPORT MANAGEMENT EXPERIENCE RESPONSIBILITY

Integrity, Professionalism, Innovation and Trust define our identity.

On Solutions Resolves 3 Key Problems For Business

We've always known that for large and small businesses, loyalty, lead generation and customer experience can be a real challenge to manage. Customer focus includes cost aspects that require additional in-house staff with training, certifications up-to-date trends. That's why we at On Solutions have developed the latest technology with dedicated staff to manage these aspects of your business.

  • Customer loyalty

    Our company manages the Happy Loyalty program with the biggest business partners in Albania, such as: Spar, Neptun, Jumbo, Digicom, Fashion Group Albania and Tirana Bank. Through the powerful platform we manage to distinguish the needs of customers and turn them into loyal customers. Retention of loyal customers (Retention Rate 2022) – 81.3%

  • New acquisition

    On Solutions owns a powerful database of more than 480,000 members. Through our platform and deep analysis we manage to identify potential customers for your business. Then, by analyzing consumer behavior, it becomes possible to communicate your product/service to the selected audience.

  • Customer experience

    Positive customer experience depends on customer reviews. We can help you get the information you need, when you need it, with an on-demand team that delivers fast, valuable and targeted research. Some of the mechanisms we use are: NPS (Net Promoter Score), CSI (Customer Satisfaction Index), Surveys, Mystery Shopper etc.

Services and solutions built specifically for your business

WHO WE SERVE

Focus on customers

Our expertise in loyalty programs and customer experience helps your business know, analyze and communicate directly with customers. Regardless of the business, On Solutions offers you industry-compliant solutions.

HOW IT WORKS

Customized solutions

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  • Talk to us

    Help us find the solutions that best suit your business.

  • Choose your service

    Let's find together the services that help your business to retain existing customers, increase the average spend and provide high quality in customer relations. A representative will contact you soon.

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