What are you looking for?
Questions for On Solutions
Who we are?
On Solutions manages the largest loyalty program in Albania, Happy, with +490,000 members who are rewarded every year. Happy Program is this multi-brand scheme in Albania.
Which are the main advantages of On Solutions?
- Qualified staff
- Powerful database
- Technical infrastructure built on coherent systems
- Standard and efficient processes
- Experience with market leading partners
What services does On Solutions offer to partners?
- Loyalty Program
- Marketing campaign
- Affiliate Program
- Customer Experience
- Market Research
What are the strategic steps that On Solutions follows for Marketing Campaigns?
Grow your target audience through unique customer engagement campaigns, customized to customer needs and preferences, using multiple platform filters to segment them based on real-time defined criteria such as demographics, frequency of
visits, type of expenses, activity in the store, etc.
How effective is On Solutions assistance in the Customer Service process?
We help companies maximize business value and exceed their goals. A full package of 360 ° services will provide all your business needs, including a multilingual approach, supported by Omni channels and benefiting from our many years of experience with clients in various industries. We help businesses succeed in this area by building strong relationships at every point of their customer journey.
How to create a business profile on the On Solutions website? What data are needed?
What criteria is essential for a business to become a partner with On Solutions?
What channels are used to promote offers through Marketing Campaigns?
What are the steps to be followed to sign the contract between 2 (two) parties?
After both parties have agreed on the points that are included in the Contract, the information needed for both Companies is: NUIS, Business Name, company administrator details and the address where the business operates.
What are the ways to contact On Solutions?
What is the procedure, in case the topics of the contract are not fulfilled?
How effective is the Customer Experience Service at On Solutions
How can Loyalty Campaign Management improve the customer experience?
Our experts will help you set goals, describe your specifications clearly and in detail. Based on your business needs, we research, analyze and present the best practices of your industry.
How can On Solutions help a company with market research service?
We design the best approach based on the client's need taking into account best practices e.g. CATI, Mystery Shopping, Focus Group, etc.
We do Surveys with our own resources and when necessary, we also coordinate with external partners. We develop detailed data analysis, present the results and suggest appropriate solutions.