Customer Experience

We help companies maximize business value and exceed their goals. A full 360 ° package of services will provide all your business needs, including a multilingual approach, supported by Omni channels and benefiting from our many years of experience with clients in various industries. We help businesses succeed in this field by building strong relationships at every point of their customer's journey.

We create Customer Care Solutions, by combining leading -edge technologies, with operational excellence, processes, innovations, customer analytics, and teams of highly engaged and passionate experts. We build and structure the services that correspond exactly to our customers’ needs and the needs of their customers. Back Office / Complaints management

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    Throughout Albania
    INDUSTRIES WE SERVE

    WE WORK WITH THE MOST IMPORTANT PARTNERS IN EVERY INDUSTRY


    Our expertise in Loyalty Programs, Data Analytics and Customer Experience allows your business to focus only on core operations to increase revenue and reduce costs. Regardless of the industry you operate in On Solutions has the right people, services, systems and processes for your company.

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    WHY ON SOLUTIONS

    REASONS TO PARTNER ON SOLUTIONS

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      People

      We have the maximum experience in the fields where we operate by constantly training, developing and increasing the knowledge of our team.

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      Powerful database

      With over 500,000 members and a deep understanding of their consumer behavior, we have arguably one of the most powerful databases in the country.

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      Integrity

      One of the most important pillars for On Solutions is the way of operation and cooperation with all our Partners.

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      Infrastructure

      Every year On Solutions invests in the development of its own systems and programs to always remain coherent.

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      Processes

      Taking into consideration the various industries where we offer service, we have developed efficient processes to guarantee success.

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      Experience

      Cooperation with the most important companies in the country and the high standards they require have helped us to be experts in the services we offer.

    Trust the Professionals

    How it works

    Personalized Solutions

    Please contact our team or fill out the form below. A representative will contact you shortly.

    • Talk to us

      Help us find the solutions that best suit your business.

    • Choose your service

      Let's find together the services that help your business to retain existing customers, increase the average spend and provide high quality in customer relations. A representative will contact you soon.

    • Start your experience