On Solutions is one of the newest companies of BALFIN Group, launched on 2020, which provides Customer Care, Loyalty Programs and market research services.
We are on a mission to exceed your expectations and create a long-term relationship.
YOUR TRUSTED SOURCE IN SERVICES & SUPPORT
0K +
With over +500,000 loyal members
0+
Partners with large and small businesses that have trusted us
+0%
Loyal customer retention for 2021-2022 was 81.3%
Our History
DEVELOPMENT HISTORY OF ON SOLUTIONS
2020 - Present
On Solutions manages the biggest loyalty program in Albania, Happy, with almost 500.000 members being rewarded yearly.
Happy Program is the only multi-brand scheme in Albania with the participation of leading companies in Albania such as: Spar, Neptun, Jumbo, Fashion Group Albania, Tirana Bank, Max Optika, My optika and others to join soon.
The company has expertise in Customer Care services, providing a high-level customer experience on a daily basis.
On Solutions is also responsible for conducting research, surveys and measuring customer satisfaction. At On Solutions, we put the customer at the center of every decision, aiming to continuously optimize customer experiences.
Core Values
LOYALTY INNOVATION INTEGRITY EXPERIENCE
Living in an era of digitization, in a world that is changing very quickly, On Solutions was born as a need to put the customer in the center of attention, experiencing the best service experience.
Our People
QUALITY SERVICE STARTS WITH A QUALITY TEAM
At On Solutions, we have the customer at the center of every decision, aiming for continuously optimizing customer experiences.
Why Choose Us
THE REASONS TO COOPERATE WITH ON SOLUTIONS
People
We have the maximum experience in the fields where we operate by constantly training, developing and increasing the knowledge of our team.
Powerful database
With over 500,000 members and a deep understanding of their consumer behavior, we have arguably one of the most powerful databases in the country.
Integrity
One of the most important pillars for On Solutions is the way of operation and cooperation with all our Partners.
Infrastructure
Every year On Solutions invests in the development of its own systems and programs to always remain coherent.
Processes
Taking into consideration the various industries where we offer service, we have developed efficient processes to guarantee success.
Experience
Cooperation with the most important companies in the country and the high standards they require, have helped us to be experts in the services we offer.
FORM OUR BLOG
IDEAS THAT DRIVE INNOVATION
Explore the On Solutions blog for valuable insights and thought leadership on best practices for loyalty programs and market research.
